Do you take insurance?
We are only in network with the BCBS State Health plan until 12/31/2024.
We are not in network with any other insurance companies; and are considered as an ‘out of network provider.’ This means that we don’t not accept or bill your insurance company and payment is due at the time of services.
Clients are encouraged to contact their insurance company to inquire about their out of network benefits. We can provide you with a supberbill to submit to your insurance company. It is important to note that a mental health diagnosis will be required on your superbill for your insurance and will become a permanent part of your health record.
What is the Fee?
$150 per session.
Do you accept EAP benefits?
We do not accept EAP at this time.
Please contact your EAP provider for a list of therapists.
Do you accept HSA/FSA cards?
Yes.
Are you in the office?
Yes! Kristin provides both in office therapy and telehealth options.
What if I live in SC?
No problem! Kristin is licensed in the state of SC to solely provide tele-therapy sessions.
https://llr.sc.gov/TeleHealth/Counselor.html
How do I get started?
Email Kristin@spenceclinicalservices.com to get started.
You will be emailed a link to a portal to easily complete your intake paperwork online before your session. Once the paperwork is completed you will be able to schedule your appointment online. It’s as easy as that!
Please be aware that there is a currently a wait list for new clients.
How many sessions will I need?
This depends on the issue and the individual, but an average of 6-8 sessions is usually enough time to see if any progress is being made and to reassess goals. Sessions last 53-55 minutes long.
What if I have to cancel my appointment?
You will receive a text and/or email confirmation 48 hours prior to your appointment. Please notify us at least 24 hours in advance to avoid a late cancellation fee.
-Appointments cancelled with less than 24 hours notice will be charged $100.
-No call/no shows will be charged $150.
What is the link for an established client to schedule an appointment?
https://hepler.clientsecure.me.
What is the link for my video session?
You can also find the link if your text or email confirmation.
Do you provide crisis services?
We do not provide 24/7 emergency crisis services. If you are having suicidal thoughts or an emergency:
-Call 911
-Call 988, National Suicide Hotline
-Call 1-800-718-3550, Novant Hospital Behavioral Health at 200 Hawthorne Lane in Charlotte