Do you take insurance?
Yes! Kristin is in network with the following insurance companies:
- BCBSNC
- BCBS NC State Plan- THIS PLAN HAS A $0 COPAY FOR THERAPY!
- Aetna
- United Healthcare
- CBHA
- Tricare
- Cigna
PLEASE KEEP IN MIND: You will be asked to provide your insurance information upon scheduling an appointment so that we can bill your insurance for you. We do not check benefits before your appointment. Please check with your insurance company to inquire about your financial portion; be sure to inquire if there is a deductible and if it has been met.
It is important to note that a mental health diagnosis will be required to use your insurance and will become a permanent part of your health record.
Do you accept EAP benefits?
We do not accept EAP at this time.
Please contact your EAP provider for a list of therapists.
What if I don’t have insurance?
Kristin has a self-pay rate of $150 per session.
She also accepts HSA and FSA cards.
Additionally, Open Path is a great resource for reduced fees: https://openpathcollective.org/
Are you in the office?
Yes! Kristin provides both in office therapy and telehealth options.
What if I live in SC?
No problem! Kristin is licensed in the state of SC to solely provide tele-therapy sessions.
https://llr.sc.gov/TeleHealth/Counselor.html
How do I get started?
Email Kristin@spenceclinicalservices.com to get started.
You will be emailed a link to a portal to easily complete your intake paperwork online before your session. Once the paperwork is completed you will be able to schedule your appointment online. It’s as easy as that!
Please be aware that there is a currently a wait list for new clients.
How many sessions will I need?
This depends on the issue and the individual, but an average of 6-8 sessions is usually enough time to see if any progress is being made and to reassess goals. Sessions last 53-55 minutes long.
What if I have to cancel my appointment?
You will receive a text and/or email confirmation 48 hours prior to your appointment. Please notify us at least 24 hours in advance to avoid a late cancellation fee.
-Appointments cancelled with less than 24 hours notice will be charged $100.
-No call/no shows will be charged $120.
What is the link for an established client to schedule an appointment?
https://hepler.clientsecure.me.
What is the link for my video session?
You can also find the link if your text or email confirmation.
Do you provide crisis services?
We do not provide 24/7 emergency crisis services. If you are having suicidal thoughts or an emergency:
-Call 911
-Call 988, National Suicide Hotline
-Call 1-800-718-3550, Novant Hospital Behavioral Health at 200 Hawthorne Lane in Charlotte